Q: How often should I have my carpet professionally cleaned?
A: We recommend that you get your carpet cleaned every 3 to 6 months on average. This can vary depending on how many Adults, Children and Pets live in your home. We recommend you have your high traffic areas cleaned every 3 months.

Q: How often should I vacuum my carpet?
A: You should vacuum your carpet at least once or twice a week. Vacuuming frequently can actually give your carpet long life from not allowing dirt and grime from getting deep into the fibers and between the carpet and pad that can actually wear carpet faster in high traffic areas. In this instance more is better.

Q: Can we walk on the carpet right after it’s been cleaned?
A: Yes, but we recommend that after your carpet is cleaned you do allow for some dry time. If you choose to walk on your freshly cleaned carpet, make sure you wear footwear (slippers, socks, shoe covers, which are provided) when walking on it so that you do not transfer oils from feet to clean carpets. It is also very important that you are careful not to slip when walking from damp carpet to hard surfaces, Please Be Careful. We recommend 4-6 hours after cleaning.

Q: How can I clean my tile?
A: You should be able to use any cleaning product specified for tile, though we suggest first testing the product in an inconspicuous area to be sure. Bar Keepers Friend is a product we’ve consistently used and highly recommend. It can be found in our store or major hardware store in your area. Be aware that if you have selected a non-acid resistant glaze avoid cleansers that contain acids such as vinegar and lemon juice. Also avoid highly abrasive cleansers on higher gloss tiles as they may become scratched.

Q: Do I need to seal my tile?
A: There is generally no benefit to sealing Heath tile. We only suggest sealing for non-acid-resistant tile in an area such as a bathroom or pool to prevent a patina from forming on the tile.